Need assistance? The Scout Secured support team is here to help with account, setup, or technical issues ensuring you get back to business quickly.
Overview
Scout Secured provides responsive, personalized support for all customers through our dedicated service portal and communication channels. Whether you need help with installation, troubleshooting, billing, or product guidance, our team is ready to assist.
Primary Support Channel
The fastest way to reach us is through the Customer Service Portal. Requests submitted there are automatically prioritized and tracked for accountability.
When submitting a request, please include:
- Your organization name and contact information
- A clear description of the issue or question
- Screenshots or log excerpts (if relevant)
Once submitted, you’ll receive a confirmation and ticket number. Our team will follow up by email with progress updates until the issue is resolved.
Alternate Contact Options
If the portal is unavailable or you prefer direct communication, you can also reach us via:
- Email: support@scoutsecured.com
- Social Media: Message us at @ScoutSecured on major platforms (LinkedIn, X/Twitter, Facebook)
We typically respond to social media inquiries within one business day, though formal support requests should still be submitted through the portal for tracking.
Support Hours and Response Time
Standard support hours are Monday–Friday, 8:00 AM to 6:00 PM (CST). Requests submitted outside these hours will be reviewed the next business day.
For incidents impacting service availability or security, mark your ticket as Urgent. These are monitored around the clock and receive immediate attention.
Using the Customer Service Portal ensures your request is routed to the right team and resolved as quickly as possible.