What answers can we scout for you?

Frequently asked questions

Find quick answers to frequently asked questions

• Do you provide customer support?

  Yes. In short, you can go to our Customer Service page to submit requests.

  Support period

  Support will always be available to all of our customers.

  What is included?

  Help with defects in a Scout device Periodic security patching and updates Technology refreshment on hardware Feature updates

  What’s not included?

  Support does not include alert/notification monitoring, incident response, or security auditing. These are available as separate packages.

  Contacting support

  Customer Service page.

• Are updates and bug fixes included in the subscription cost?

  Yes. Bug fixes, feature requests, and general questions can be submitted through our Customer Service page.

• Does it come with installation and setup documentation?

  Yes, there is an instructional card included with the packaging. Those instructions can be found in the documentation on this site.