Yes. All Scout Secured customers receive full access to our support team through the Customer Service Portal.
Support Availability
Support is available to every active subscriber for the lifetime of the product or service.
What’s Included
- Assistance with Scout device setup and configuration
- Help with product defects or performance issues
- Ongoing security patching and firmware updates
- Guidance on feature usage and product improvements
What’s Not Included
Support does not cover continuous monitoring, incident response, or in-depth security auditing.
These services are available through our Managed Security and Response Packages.
How to Contact Support
Submit requests through the Customer Service Portal for the fastest response.
You can also email support@scoutsecured.com or message @ScoutSecured on social platforms for general questions.